As part of our strategic priority of Health & Safety, we have invested in a dedicated Centre of Excellence facility in Birmingham, led by our H&S Director Katie Rodham and the H&S Team, opened by our Chief Operating Officer Andrea Pozzi.

From here, we are focused on delivering a group-wide capability programme aimed at effective Health, Safety and Fleet operational training and essential skills for managers, operational trainers, and our depot-based health & safety reps.

Situated alongside our bustling Birmingham depot, we invited 40 of our valued network colleagues to our immersive Centre of Excellence launch event, where we explored and collaborated across a range of key areas:

• Manual Handling Training & Gloves improvements​, in partnership with Pristine Condition International Ltd;
• Improving delivery point risk assessments and training rig design​;
• Digitalising Safe Work Procedures (SWPs), in partnership with Starling; and
• Vehicle Checks & Load security, in partnership with Octo Cargo Control Ltd.

Shortly, we will be investing in a training rig at our Birmingham Centre of Excellence, designed with collaborative input from operational colleagues. This will provide a safe environment for to drive awareness about common hazards and the safest ways to carry out the important delivery crews roles.

As we approach our busy festive season and our dedication to industry-leading customer service, we’re committed to ensuring our teams and delivery crews operate in the safest possible conditions and return safe home every day.